1. We want our customers to be satisfied with the products they purchase from us. Therefore, should you have any issue(s) with any of our Products, we would be happy to work with you to find a resolution.
2. Simply follow these steps:
You must provide the following information in writing to enable us to process your claim.
3. Except as required by law, a claim cannot be accepted if the above conditions have not been met.
4. Except as required by law or otherwise agreed by us in writing, if your claim is accepted:
5. In accordance with clause 6.3 of our General Terms and Conditions, our liability for a breach of consumer guarantees is limited (at our election) to the replacement of the products, the supply of equivalent products, the payment of the cost of replacing the products, the payment of the cost of acquiring equivalent products or the repair of the products (noting that the latter option is likely to be impractical for our products). Any decision to issue a refund to resolve a claim will be made in our absolute discretion.
6. Without derogating from clauses 3 or 5:
7. If you have any questions about this Returns Policy, please contact us by email at: david@albacheese.digital4design.co or phone at: +61 3 9330 2282.